Terms of Service

Last updated: August 5, 2025

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the https://uapi.nl website and the uAPI API (the "Service") operated by uAPI ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Preamble and Parties

These Terms of Service govern access to and use of uAPI, a universal web data access layer operated by VoiceCraft B.V., a besloten vennootschap incorporated in the Netherlands with its registered office in the Netherlands and Dutch Chamber of Commerce number 97451282 and VAT number NL868056698B01 (uAPI, we, us, our). By creating an account, integrating the service, or otherwise accessing or using uAPI, you (the customer, client, subscriber, you, your) agree on behalf of the legal entity you represent that these Terms of Service constitute a binding agreement as of the effective date. You represent and warrant that you are at least eighteen years old, acting in the course of business and with authority to bind that entity, and that you are not a consumer. uAPI is for professional and business use only and is not offered to consumers.

2. Service Description

uAPI provides an API-first service that, on your instructions, programmatically accesses customer-specified public web sources and returns structured JSON with normalized types and timestamps. The service may orchestrate headless automation, proxy rotation, request retries, browser emulation, JavaScript execution, schema validation, caching and queueing to perform extraction and normalization. uAPI does not select targets or determine the purposes and means of your downstream use of data; you do. Outputs may include structured representations of third-party content that can change or become unavailable without notice. Unless we separately agree a service level agreement, uAPI is provided without availability commitment and with no guarantee that targets are reachable, unblocked, or static.

3. Account and Eligibility

You must register an account, keep credentials confidential, and ensure that registration, billing and tax details are complete and accurate and kept up to date. You are responsible for all activities occurring under your account and for your users’ compliance. You will not share accounts across organizations, create multiple accounts to circumvent limits, or misrepresent identity, corporate form, or country.

4. Fees, Billing, Taxes, and No Refunds

Plans, usage allowances and overage pricing are as set out in the applicable order page, customer dashboard or order form. Fees are due in advance for each billing cycle and are non-cancelable and non-refundable. There are no refunds or credits of any kind for partial periods, unused allowances, downgrades, cancellations, disruptions, target-side blocks, performance shortfalls, or changes to targets or the internet ecosystem. Prices are exclusive of VAT, sales, use, withholding or similar taxes. You will pay any such taxes and will provide valid VAT or tax registrations where required. If withholding applies, you will gross up so that we receive the amount we would have received had no withholding applied. Invoices are payable in Euro to the account designated by us. For late payments, statutory commercial interest under Dutch Civil Code article 6:119a applies, together with a fixed recovery fee of EUR 40 and reasonable additional collection costs, consistent with Directive 2011/7/EU. We may suspend or throttle the service for non-payment following notice, and may assign unpaid debts to a collection agent.

5. Term, Renewal, and Changes

The agreement begins on the effective date and continues in successive billing cycles, renewing automatically unless either party gives notice of non-renewal through the dashboard or by written notice before the next renewal date. We may change fees, features or terms with at least thirty calendar days’ prior notice by email or in-product notice. If you object to a material change, you may terminate before the effective date; continued use after the change takes effect constitutes acceptance for future cycles. Termination does not relieve you of the obligation to pay fees already due and payable and does not entitle you to any refund.

6. Acceptable Use and Legal Use Warranty

You will use uAPI only for lawful purposes and in compliance with applicable law, including European Union and Dutch law and any other law applicable to your targets, data and use. You will not submit or induce uAPI to transmit malware, perform denial of service, probe or exploit vulnerabilities, traffic in credentials, engage in credential stuffing or account takeover, or otherwise interfere with networks or services. You will not attempt to access non-public data or systems without lawful authorization. You will not use uAPI to bypass effective technological measures protecting copyrighted works as referenced in Directive 2001/29/EC article 6 and its implementation in the Auteurswet, or other access controls that are unlawful to circumvent. You will not deploy uAPI in a way that unreasonably loads target systems or our infrastructure. You will not use uAPI to map, fingerprint, or catalog our proxy or network infrastructure for the purpose of building or operating a competing universal data access layer. You will not use uAPI in relation to sanctioned persons or territories or for activities prohibited under Regulation (EU) 2021/821 and applicable EU or Dutch sanctions regimes or US OFAC programs where applicable to you or your use. You represent and warrant on an ongoing basis that for every instruction, target and use, you have and will maintain all rights, consents and lawful bases required to request, access, copy, extract, process, store and reuse the data you direct uAPI to collect; that your use complies with copyright, neighboring rights and the sui generis database right (Directive 96/9/EC and Dutch Databankenwet), and where you rely on text and data mining exceptions under Directive (EU) 2019/790 articles 3 and 4 you will honor any rights holder reservations and any legally effective opt-out or machine-readable reservations; that you will not infringe confidentiality, trade secrets, or privacy rights; and that you will not violate criminal access-control laws. Where you direct uAPI to use credentials, tokens or cookies, you represent and warrant you are lawfully authorized to use them for that purpose.

7. Suspension, Throttling, and Refusal

We may suspend or throttle specific keys, jobs, targets or your entire account, or refuse or stop processing without liability where we reasonably believe that your use is unlawful, abusive, infringes third-party rights, imposes security or operational risk, puts us at risk of legal liability, violates these terms, is non-paying, or is the subject of a credible complaint or legal demand. Where feasible we will give notice and an opportunity to cure, and will tailor the action to be proportionate, for example by disabling specific jobs or targets. We may also decline or cease processing against specific targets where we assess a high likelihood that processing would involve unlawful circumvention of effective technological measures, large-scale harvesting of special categories of personal data without a lawful basis, sanctioned parties, or disproportionate operational risk. We do not owe you a duty to process any given target even if technically feasible.

8. Abuse Reporting and Notice Handling

We provide an abuse reporting channel at contact[at]uapi.nl for rights holders, site operators and regulators to report suspected misuse. We may request from you your legal basis or permissions for a target or data category. Upon credible notice alleging infringement, unlawful access, breach of confidence, or data protection violations, we may suspend the affected jobs or targets pending your response. If you do not provide adequate justification or cure, we may continue the suspension or terminate for cause. We will not disclose your identity to the complainant unless required by law, authorized by you, or reasonably necessary to resolve the complaint.

9. Intellectual Property and License

We or our licensors own all rights, title and interest in and to uAPI, including software, infrastructure, documentation, know-how, methods, and usage analytics. Subject to your compliance and payment, we grant you a limited, revocable, non-exclusive, non-transferable right during the term to access and use uAPI solely for your internal business purposes to process your instructions and retrieve outputs. You will not copy, modify, translate, create derivative works from, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code of uAPI except to the limited extent that mandatory law grants you the right to do so for interoperability purposes and then only after you have requested the necessary information from us and we have failed to provide it within a reasonable time. You will not remove or obscure proprietary notices. You grant us a limited right to use your name and word mark solely to identify you as a customer in lists of customers and comparable factual references; we will stop upon your written request.

10. Customer Content, Outputs, Caching, and Our Use

As between the parties, you retain all rights in your inputs, instructions, job payloads and outputs. We do not claim ownership in your outputs. We do not sell, share or commercially exploit your payloads or outputs. We may process payloads and outputs only to provide uAPI, to troubleshoot, to secure the service, to comply with law, and to perform transient and configurable caching for performance and reliability. We may collect and use aggregated and anonymized telemetry about service performance, error rates, request volumes, feature usage, target availability and block rates to operate, secure and improve the service, provided that such telemetry does not include customer payloads or outputs and does not identify you.

11. Confidentiality

Each party will keep the other party’s non-public information confidential, use it only for purposes of the agreement, and protect it with at least the same degree of care it uses for its own similar information and no less than reasonable care. Confidential information does not include information that is or becomes public without breach, was rightfully known without duty, is independently developed, or is lawfully received from a third party without duty. A party may disclose confidential information when compelled by law or court or regulatory order, provided it gives prompt notice to the extent legally permitted and limits disclosure to the minimum required. Confidentiality obligations survive five years after termination, except trade secrets remain protected as long as they qualify as such.

12. Data Protection Roles, Processing, and Security

To the extent you include personal data in payloads or outputs, the parties agree that you are the controller and we act as your processor within the meaning of Regulation (EU) 2016/679 (GDPR) for those data processing activities performed to provide uAPI, and we are an independent controller for service telemetry, security logs and account data needed to manage the relationship. We will process personal data only on your documented instructions, including via your API calls and configuration, subject to our Data Processing Agreement incorporated by reference, which includes details of processing, technical and organizational measures under GDPR article 32, breach notification without undue delay under articles 33 and 34, assistance with data subject requests to the extent reasonably possible, records of processing, and audit rights. We use subprocessors, subject to written flow-downs and with appropriate safeguards. If we transfer personal data outside the EEA or the United Kingdom, we will ensure an adequacy decision under article 45 GDPR or implement appropriate safeguards such as the 2021 EU Standard Contractual Clauses and, where applicable, the UK International Data Transfer Addendum, together with any necessary supplementary measures consistent with Schrems II. We will not intentionally process special category data or children’s data unless you have notified us and we have agreed in writing with appropriate safeguards. You are responsible for ensuring that you have a lawful basis and transparency for any personal data you direct uAPI to process, including honoring any applicable rights holder reservations under the DSM Directive, managing data subject rights and ensuring your instructions comply with law. We will implement appropriate technical and organizational measures designed to protect personal data and service data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, commensurate with the risk. We may delete payloads and outputs on a rolling retention schedule that is short and proportionate to the provision of the service; logs may be retained longer for security and billing.

13. Government and Legal Requests

We will disclose customer data to governmental authorities only in response to valid and binding legal process, or where we reasonably believe in good faith that disclosure is necessary to prevent imminent serious harm to a person. Where legally permitted and safe to do so, we will provide prompt notice to allow you to seek protection. We will challenge overbroad legal process and will disclose only the minimum necessary.

14. Third-Party Claims and Indemnities

You will defend, indemnify and hold harmless us, our affiliates and personnel from and against any third-party claim, demand, loss, damage, fine, judgment, cost and expense (including reasonable legal fees) arising out of or related to your instructions, targets, payloads, outputs, credentials, or use of uAPI, including claims alleging infringement of copyright, sui generis database right, trademark or other IP; violation of target terms where such violation is unlawful; breach of confidence or privacy; violations of data protection laws by you as controller; or sanctions, export, or other regulatory breaches associated with your targets or data. We will notify you promptly, give you sole control of the defense and settlement (provided that you may not settle any claim imposing non-monetary obligations on us without our prior written consent), and provide reasonable cooperation at your expense. In addition, we will defend you against a third-party claim in the European Union alleging that uAPI in the form we provide (excluding your content, targets, instructions, outputs or combinations with non-uAPI systems) directly infringes a patent, copyright or database right enforceable in the Netherlands, and we will pay any damages and costs finally awarded against you by a court of competent jurisdiction or agreed in settlement, provided you promptly notify us and give us control of the defense and settlement, and provided further that if uAPI is held to infringe or in our reasonable opinion is likely to infringe, we may at our option procure the right for you to continue using the service, modify the service to be non-infringing, or terminate the service with a pro rata refund of prepaid fees for the unexpired portion of the current term. This indemnity does not apply to claims based on your content or instructions, your combination with other items not supplied by us, your use after we notify you to stop due to a third-party claim where we offered a non-infringing alternative, or your breach of these terms. This section sets out your exclusive remedy and our entire liability for IP infringement of the service.

15. Disclaimers

uAPI, the outputs and any related documentation are provided on an as-is and as-available basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory or otherwise, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, quiet enjoyment, accuracy, or that the service will be uninterrupted, timely, secure, error-free, compatible with your systems, or that outputs will be correct, complete or fit for your use case. Targets may change, block, or throttle automated access at any time; networks and third-party services may fail; and anti-bot systems may generate false positives. You acknowledge that you are solely responsible for validating outputs and for your decisions based on them. We do not provide legal advice; you should obtain your own counsel.

16. Limitation of Liability

To the maximum extent permitted by law, neither party is liable to the other for any indirect, special, incidental, exemplary, punitive or consequential damages, or any loss of profit, revenue, goodwill, opportunity, data, or business interruption, even if advised of the possibility and even if a remedy fails of its essential purpose. Our aggregate liability arising out of or related to the agreement, the service, or the outputs, whether in contract, tort (including negligence), strict liability or otherwise, is limited to the total fees actually paid by you for the service giving rise to the claim in the twelve months immediately preceding the first event giving rise to liability. The foregoing cap does not apply to your payment obligations, your indemnity obligations, or damages resulting from your intentional misconduct. Nothing in these terms limits liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence and, under Dutch law, liability for intent or willful recklessness. Any statutory protections applicable only to consumers do not apply because the service is for business use only.

17. No Refund and Allocation of Risk

You agree that the pricing reflects and allocates the risks between the parties, that fees are non-refundable and that the limitations and exclusions of liability and the disclaimers are an essential basis of the bargain.

18. Governing Law, Venue, and Dispute Resolution

The agreement and any non-contractual obligations arising out of or in connection with it are governed by the laws of the Netherlands, excluding its conflict-of-laws rules. The courts of Amsterdam, the Netherlands, have exclusive jurisdiction to settle any dispute arising out of or in connection with the agreement, subject to the possibility for either party to seek interim injunctive or conservatory relief in any competent court. To the fullest extent permitted by applicable law, both parties waive any right to participate in a class, collective or representative action in relation to disputes with us. For any dispute subject to the jurisdiction of courts in the United States, to the extent permitted by applicable law, the parties waive any right to a jury trial. Nothing in this section deprives you of any mandatory forum or procedural rights that cannot be waived under applicable law.

19. Export Control and Sanctions

You represent that you are not located in, organized in, or ordinarily resident in, and will not use uAPI from, a country or territory that is the subject of comprehensive EU, UK or US sanctions, and that you are not a person on any EU, UK or US restricted parties list. You will comply with EU dual-use export controls under Regulation (EU) 2021/821, applicable UK and US export controls, and all applicable sanctions programs. We may suspend the service if your use would cause us to breach export or sanctions laws.

20. Third-Party Services, Targets, and Changes to the Internet

uAPI interacts with third-party websites, APIs and services beyond our control. We are not responsible for the availability, accuracy, legality, performance or changes of those third-party properties. Targets may deploy anti-bot or anti-scraping systems; your ability to access targets may vary by geography, network, device and time.

21. Service Changes, Beta Features, and Deprecations

We may from time to time introduce new features, beta or experimental capabilities, or deprecate or remove features. Beta features may be unstable, may not be supported, and are provided as-is. We will give reasonable notice where practicable for deprecations that materially impact core functionality.

22. Security, Research, and Vulnerability Disclosure

We operate a vulnerability disclosure program at contact[at]uapi.nl. If you discover a security issue, you agree to report it privately and not to publicly disclose until we have had a reasonable opportunity to remediate. We will not pursue legal action against good-faith reporters who comply with our program rules.

23. Public Sector and Regulated Industries

If you are subject to sectoral regulation requiring specific contractual terms (for example, financial services or health), you must notify us prior to onboarding. We do not warrant compliance with sector-specific regulations unless expressly agreed in writing.

24. Marketing Communications

We may send service and transactional communications. You may opt out of non-transactional marketing communications at any time.

25. Publicity

We may identify you by name as a customer in a list of customers and in factual statements. We will cease doing so upon your written request. Any case study, logo use or press release requires your prior consent.

26. Subcontracting and Assignment

We may use affiliates and subcontractors in providing the service and may assign the agreement in connection with a merger, acquisition, corporate reorganization or sale of assets, provided that, where required by GDPR, appropriate processor obligations flow down. You may not assign or transfer the agreement or any rights or obligations without our prior written consent.

27. Term and Termination for Cause

Either party may terminate the agreement with immediate effect for a material breach that remains uncured ten business days after written notice. We may terminate immediately for illegal use, attempts to circumvent effective technological measures, sanctioned-party use, or non-payment persisting beyond our grace period. Upon termination or non-renewal, your access ceases. We will make a reasonable export mechanism available to retrieve recent outputs and non-personal logs for at least seven days after termination unless prohibited by law or the termi

28. Severability and Interpretation

If any provision is found invalid, unenforceable or contrary to mandatory law, it shall be enforced to the maximum extent permissible and the remainder will remain in effect. Section headings are for convenience only and do not affect interpretation. References to law include updates and re-enactments.

29. Entire Agreement and Order of Precedence

These Terms of Service, together with any order form, the Data Processing Agreement, and any service-specific terms referenced herein constitute the entire agreement between the parties regarding uAPI and supersede all prior or contemporaneous agreements, proposals and representations, written or oral, on the subject. In case of conflict, an executed order form prevails over these Terms of Service, which prevail over the DPA solely on non-data-protection matters, and any documentation or FAQs are non-binding.

30. Waiver

A failure or delay by either party to exercise any right does not operate as a waiver, and a waiver of a breach is not a waiver of any other breach.

31. No Third-Party Beneficiaries

There are no third-party beneficiaries to this agreement except with respect to indemnified persons as expressly stated in the indemnity section.

32. Notices

Notices must be in writing and sent by email to the addresses provided in your account and to contact[at]uapi.nl for us, and are deemed received on the business day of transmission if sent before 17:00 Amsterdam time, or on the next business day otherwise. Service-related status and incident notices may be provided via the dashboard or status page.

33. American-Law Specific Provisions

To the extent you or your use is subject to United States law, you acknowledge and agree that, in addition to the above, the following apply where permissible: you waive any right to a jury trial for disputes with us; you waive the right to bring or participate in any class, collective or representative action against us; for copyright complaints we provide a DMCA agent at contact[at]uapi.nl and will respond to takedown notices consistent with 17 U.S.C. §512 while reserving all defenses; and you will comply with the Computer Fraud and Abuse Act and state analogues. If any of these waivers are unenforceable in a particular jurisdiction, they will be enforced to the maximum extent permitted, and the remaining provisions will continue in full force.

34. Mandatory Law and Consumer Carve-Out

The service is offered exclusively to businesses acting in the course of trade. If you nevertheless qualify as a consumer under Dutch or EU law, you are not permitted to use the service. Nothing in these terms is intended to exclude rights that cannot be excluded under mandatory law, including for consumers; if a court finds that you are a consumer, mandatory consumer rights will apply and conflicting terms will be construed accordingly, and we may terminate your account.

35. Citations and Legal References

The following are referenced for clarity of obligations and do not create additional warranties: GDPR Regulation (EU) 2016/679 including articles 28, 32, 33, 34 and 45; Directive 96/9/EC and the Dutch Databankenwet regarding the sui generis database right; Directive 2001/29/EC article 6 and the Auteurswet concerning technological protection measures; Directive (EU) 2019/790 articles 3 and 4 concerning text and data mining and rights holder reservations; Dutch Civil Code articles 6:119a (statutory commercial interest) and general principles that contractual clauses excluding liability for intent or willful recklessness are void; Directive 2011/7/EU on combating late payment in commercial transactions; Regulation (EU) 2021/821 on dual-use export controls; applicable EU and Dutch sanctions legislation.

36. Acceptance

By creating an account, sending requests, integrating uAPI, or paying fees, you confirm that you have read and agree to these Terms of Service and that you are a business user with authority to bind the entity on whose behalf you act.